Starseed can receive Medical Documents through our online portal. Your Health Care Practitioner can submit your signed Medical Document for you by creating a Physician Account.

Alternatively, your Health Care Practitioner can submit your Medical Document through Sfax. Sfax is a secure fax that complies with Health Canada regulations. You can Sfax us at 844-409-6686.

Medical Documents may also be mailed to:

Starseed Medicinal Inc.
P.O. BOX 279
Bowmanville, ON L1C 3L1

While in the registration process, we do suggest making a copy of your Medical Document for your records in the event you’re approached by law enforcement.

To renew with Starseed, please log in to the Starseed Customer (FPO) Portal and review your Registration Application. Confirm that the information is still correct, specifically your full name, date of birth, address(es), and gender. If any of this information has changed, please print out and submit a new Registration Application. In addition, we will need your prescribing Health Care Practitioner to renew your Medical Document, which they can do through our online portal, if they are registered with us.

Yes.

To continue qualifying for Starseed’s Assisted Pricing Program, we require new information upon your renewal, to ensure that your information is accurate and up-to-date.

No.

Once your card has expired, it is invalid. Your Starseed medical card is only valid during the time that your Medical Document is valid. Therefore, it is very important to ensure that you follow the steps outlined here to avoid an expiration and renewal gap.

Under the Health Canada regulations, we are only able to accept the original Medical Document. If you are in possession of the original, you can mail it to us at the following address:

Starseed Medicinal Inc.
P.O. Box 279
Bowmanville, ON L1C 3L1

Your Health Care Practitioner also can send us your Medical Document by secure fax, or online.

Once we successfully receive your Medical Document and any other paperwork that is required, you will be able to place your order within 1-2 business days. You will also receive email confirmation from Starseed once you are ready to reorder.

Starseed sends out communication to our clients via email. Please ensure to leave us your email address so that you can get all Starseed’s latest updates, news and product releases.